Useful Troubleshooting Steps For Technical Difficulties

 

If you're having issues with our website or apps, here are some good troubleshooting steps to try:

 

Troubleshooting the Rooster Teeth website:

  • If you're experiencing issues watching videos, commenting, or chatting on RoosterTeeth.com, generally clearing your browser's cache and cookies will resolve the issue. Depending on which browser you use, check out these steps to clear cache and cookies:
  • Try "Private Browsing" or Incognito mode, or a different browser entirely
  • Change your device's DNS to 8.8.8.8
  • Check other video sites like YouTube or Netflix, to see if the issue is happening there
    • If it is, the issue may be with your internet connection
      • Power cycle your internet router/modem
      • Power cycle your device

Troubleshooting Mobile Apps:

  • Force quit and restart the app
  • Clear app's cache
  • Uninstall and re-install the app
  • Check other video sites like YouTube or Netflix, to see if the issue is happening there
    • If it is, the issue may be with your internet connection
      • Power cycle your internet router/modem
      • Power cycle your device

If your issue(s) still persist, please submit a request to our customer service team so we can address the issue and offer additional help! Some valuable information we may ask for includes:

  • Detailed description of the issue
  • Link to video issue is happening on
  • Screenshots or screen recordings 
  • Device information
    • Make & model
    • OS
    • App version (if mobile)
    • Browser version (if website)

 

Have more questions? Submit a request

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