General

Troubleshooting

• I received my perks, but ___ is damaged! What do I do?
• My FIRST membership is gone, what do I do?
• What are the different devices that support Rooster Teeth?
• I'm getting a "Multipass error" when I try to use the store. What do I do?

Watching Videos

• What web browsers support Rooster Teeth?
• Do I need to download a video player in order to watch videos?
• What should I do if I seem to be having buffering issues during playback?

Account Settings

• ★ How do I change my email address on file?
• ★ How do I disable auto-renew for FIRST?
• Can I cancel my FIRST membership at anytime?
• I forgot my username! How do I find it?
• I forgot my password and/or I'm unable to reset my password. What do I do?
• Is parental control available?
See all 11 articles

About Rooster Teeth

• ★ I selected the wrong shirt size when I signed up for the RT Box, how do I update it?
• ★ How much does RT Box membership cost?
• ★ Why did you change the name from “Double Gold” to “RT Box membership”?
• ★ How much does FIRST membership cost?
• ★ What is the difference between FIRST and RT Box memberships?
• ★ What do I get with my FIRST membership?
See all 25 articles

FAQ

• Help, I have a question and I need an answer
• How do I customize my Help Center?
• What are these sections and articles doing here?

Announcements

• Your community is ready for users