Membership Questions

FIRST Subscription

• Is my FIRST membership refundable?
• How much does FIRST membership cost?
• What do I get with my FIRST membership?
• Why did you change the name from "Sponsorship" to "FIRST"?
• What is Rooster Teeth FIRST?
• I'm getting a "Multipass error" when I try to use the store. What do I do?

FIRST+ Subscription

• Is my FIRST+ subscription refundable?
• Does a FIRST+ membership lower the cost of premium shipping options?
• I want to sign up for FIRST+. What does it mean when it says it includes FREE SHIPPING?
• I’m currently an active FIRST member with time left on my subscription but I want to be a FIRST+ member NOW, how do I do that?

Billing Questions

• How do I use a FIRST promo code?
• What information should I include when contacting Support?
• I’m currently on the 1-month/6-month/1-year auto-renewal plan of FIRST paying $4.99/$19.99/$35.99. When will the new pricing go into effect?
• How can I update the payment method that's on file?
• Are the FIRST memberships set up for auto renewal once started?
• How do I cancel my FIRST membership?
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