Search

Billing Questions

  • Can I pause my FIRST membership?
    Yes, you can! If you started your FIRST membership through roosterteeth.com, and you're on a 1-month or 6-month plan, follow these instructions to pause your membership. Go to roosterteeth.com and select Settings From there, select Account>Billing>Change Plan You will see an option at the bottom...
  • How do I use a FIRST promo code?
    Congratulations on getting a FIRST promo code! Here's how to apply that to your account.  First you'll want to select your membership tier. You can choose either FIRST or FIRST+ Enter your code at the bottom where it says "Your Code". See where it also says "Billed every month starting 9/21/2020...
  • What information should I include when contacting Support?
    To best help you out, please include the following information: Username Email address  If regarding a billing issue, also include: Last 4 digits of card Expiration on card Name on card Date of last charge Amount of last charge
  • How can I update the payment method that's on file?
    Your credit card expiring soon? Got a new one to update? You can update your payment methods through your settings page whenever you wish to! Read below to see how to update your payment method in the format that is relative to you. Updating Your Payment Through Web Browser 1. Log into your accou...
  • Are the FIRST memberships set up for auto renewal once started?
    Yes! If you have never been a FIRST member before, you will enter a 7-day free trial. When that ends, you will be charged and enter auto-renewal with the charge date happening on the same date every month.
  • How do I cancel my FIRST membership?
    Ready to take a break from subscribing with a FIRST membership? That's okay, we know you'll be back soon. But, if you are going to take a break, see below for the ways to cancel your FIRST membership. Cancel FIRST Membership - Subscribing through RoosterTeeth.com 1. Log into your account and go t...
  • What payment methods do you accept for FIRST and FIRST+?
    You can pay for FIRST and FIRST+ via credit or debit card and PayPal through the RoosterTeeth.com website. 
  • I'm receiving an error that says "base: You already have an active subscription", what do I do?
    Contact us! It's an error that we're able to easily remedy for you and soon you'll be able to sign up for a FIRST membership without any problems. 
  • Can I cancel my FIRST membership at any time?
    Yes! You can cancel your FIRST membership at any time. If you're currently in the middle of a pay period, your FIRST membership will still work until the expiration date. To learn how to do so, check out this FAQ!
  • My FIRST membership is gone, what do I do?
    It could be that your payment method is expired or that your bank stopped the payment. If this isn't the case, send us an email at firstsupport@roosterteeth.com and we'll take a look into it for you!