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Billing Questions

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  • Can I pause my FIRST membership?
  • How do I use a FIRST promo code?
  • What information should I include when contacting Support?
  • How can I update the payment method that's on file?
  • Are the FIRST memberships set up for auto renewal once started?
  • How do I cancel my FIRST membership?
  • What payment methods do you accept for FIRST and FIRST+?
  • I'm receiving an error that says "base: You already have an active subscription", what do I do?
  • Can I cancel my FIRST membership at any time?
  • My FIRST membership is gone, what do I do?

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